FAQs- Frequently Asked Questions
ABOUT OUR STORES
Where can I buy Smell The Cactus?
We are a Direct to Consumer brand established in 2019 so our special merchandise is only available at our official online store www.smellthecactus.com and we will send your order directly to your door globally. We are a direct to consumer brand so our official merchandise is only available exclusively at our website and no where else in the world.
What payment methods do you accept?
We accept over 5 different payment card options, simply select your country of choice and watch the number of international payment providers please you at the check out.
Is it safe to shop at smellthecactus.com?
Do you offer discounts?
As an authentic luxury brand, SmellTheCactus.com does not offer any discount on products. Occasionally we may offer promotions for a limited time only such as free shipping or exclusive online gifts. Sign up to our newsletter to be the first to know about these exclusive offers!
Do you sell gift cards?
No, I am afraid we don't. Smell The Cactus specializes in selling Jewellry which make amazing gifts so just buy the product and they will be happy or return it to us.
Can I cancel my order?
Yes, you have the right to cancel your order with us, providing it has not yet left our warehouse and you give written notice within 4 hours of placing the order. If your order has already been dispatched, please contact us at firstname.lastname@example.org
If you wish to cancel your order, you must notify Smell The Cactus in writing by emailing email@example.com. We will refund the full value of your order within 30 days of receiving your notice of cancellation. If your order has already left our warehouse by the time your cancellation request is received, your refund may be less the original shipping charge.
The cancellation policy does not apply during sale periods.
I need to amend my order, how do I make changes once my order has already been placed?
Once an order has been placed on our website we cannot make any changes (for example to the delivery address or delivery service) so please ensure you have checked this carefully before placing your order.
How long will my order take to be shipped?
Orders placed before 12pm will be shipped that day
For customers within the UK, Standard Delivery is 1-2 business days.
For customers outside of the UK, Standard Delivery is 3-5 business days.
Do I have to pay customs and income charges?
Orders shipped to the European Union (EU) we will cover your Import Duties, you will remain the importer of record, so there is no change following BREXIT. The price you see at checkout is the price you pay to receive your goods.
Orders shipped outside of the European Union (EU) are subject to custom taxes and duties. This cost is the receiver’s responsibility and is payable on delivery of goods. Most countries have a personal import allowance but each one is different; please check your country’s import costs and regulations carefully before placing your order.
REFUNDING AND EXCHANGES
NO RETURNS CLOSING DOWN SALE
When will I receive my refund?
Do you offer a repair service?
Closing down no repairs offered
How do I look after my product?
We go to great lengths to ensure our products arrive in perfect order, if the product is dirty, simply whipe it clean, and of course do not put the product in the washing machine.
To prolong the enjoyment of your Smell The Cactus product, we recommend that you don’t leave it exposed to natural sunlight, damp places, humid temperatures or water. When you’re not carrying your Smell The Cactus product, store it in the Dustbag provided.
Where are your products made?
All our products are handmade in China using only the finest quality materials.
How do I know my product is an authentic Smell The Cactus item?
Only order from us and avoid the temptation of ordering elsewhere then you know we will send you the best product.
I'm interested in becoming a wholesale customer, what's the process?
We are a direct to consumer brand only.
I have lost my dustbag, can I get a replacement?
We do not sell replacement dustbags. Please look after the original dustbag that comes with your purchase.